Last Updated: February 24, 2025
This mobile application (the "Application"), provided by NBS Bank, is committed to protecting the privacy of its users. This Privacy Statement outlines the types of personal information that may be collected by the Application, and how it will be used.
NBS Bank recognizes the importance of protecting the privacy of the personal information which has been transmitted to us. We believe that the confidentiality and protection of information entrusted to us by our clients) is one of our fundamental responsibilities. This Privacy Statement describes how we, NBS Bank Plc, as Data Processor and Controller collect and process personal data and other information of you or of you in your capacity as the authorised representative/agent of the legal entity (hereinafter referred to as “you”), when using the Banking services via the Agency Banking App.
We will only collect, transfer, process and store your personal information with your express permission unless legally required to do so, and will only use such information for the lawful purpose for which it is required. We will also keep a record of that personal information and the specific purpose for which we collect it. We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express consent to do so, or unless we are permitted to do so by law.
The Application collects certain information to provide and improve our services. This includes the data subject's location and device ID. Location data is used to verify transactions and ensure the security of the account, while device ID helps in maintaining the integrity of the Application and preventing fraudulent activities.
The collected information is used solely for the purpose of providing the Application's services, maintaining its security, and improving user experience. The data subject's location and device ID are not shared with third parties except as necessary to provide the Application's services or as required by the Malawian Law.
We implement a variety of security measures to maintain the safety of your personal information such as encryption and obfuscation.
The personal information collected by the Application will be retained only for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as necessary to resolve disputes and enforce our agreements.
NBS Bank reserves the right to update this Privacy Statement at any time. We will notify you of any changes by posting the new Privacy Statement on NBS website.
By using the Application, you agree to the collection and use of information in accordance with this Privacy Statement. This Privacy Statement is effective as of 01/08/2024.
If you have any questions about this Privacy Statement or the Application's handling of personal information, please contact us through: privacy@nbs.mw